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MonsterSmallBusiness Forums > MonsterCommerce > MC Plug-ins & Add-ons > Urchin Site Statistics
rungreen
My Urchin stats haven't worked since Thursday. I get only 0's. Anyone else having this problem?
EricM
Yeah the same thing is happening to me too. Something must be up because I've had orders on days when Urchin said no one was at my site.
purplekitty
I received this response to my ticket:

QUOTE
We are currently experiencing an issue with our stats servers that is causing a delay in the creation of daily reports. Our Server Administrators are aware of the problem and will have it resolved without any loss of reports. We apologize for any inconvenience this may cause.
TonyG5003
QUOTE(purplekitty @ Apr 17 2005, 04:31 PM)
I received this response to my ticket:

QUOTE
We are currently experiencing an issue with our stats servers that is causing a delay in the creation of daily reports. Our Server Administrators are aware of the problem and will have it resolved without any loss of reports. We apologize for any inconvenience this may cause.

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So far, I have lost stats for Friday and Saturday. Sunday's stats are fine.

Jennifer S.
Hello,

The Urchin stats are now operational. We are in the process of recreating the missing stats. If you sites stats have not been updated, please create a ticket and we will be glad to recreate them.

Sorry again for any inconvenience this may have caused you.

Thank you for using MonsterCommerce.
rungreen
Hello,

My stats are not operational, nor are the the missing recreated.


Rungreen


QUOTE(JenniferS @ Apr 19 2005, 01:22 AM)
Hello,

The Urchin stats are now operational.  We are in the process of recreating the missing stats.  If you sites stats have not been updated, please create a ticket and we will be glad to recreate them.

Sorry again for any inconvenience this may have caused you.

Thank you for using MonsterCommerce.
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BossTools
My stats are also not there since Thursday. Please fix this issue.
Barbiro
My stats reflect an increase of 700+ sessions in one day, which I know has to be a mistake. Also, I show "zero" stats for 2 days this week worry.gif I opened a support ticket and hope they fix this soon.
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