MonsterSmallBusiness Forums > Error On Checkout

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Shooter

Mar 27 2005, 12:39 PM

OK, well the first time I can understand. But the second time, I'm a tad livid! I NEED THIS PROBLEM LOOKED INTO AND LOOKED INTO TODAY!

Add this item to your cart and try to checkout. It keeps giving me and customers an error as it was before. This is only one example and have had several. ENOUGH IS ENOUGH!

http://www.shootersbilliards.com/index.asp...PROD&ProdID=346

Add it and TRY to checkout. With thousands of hits per day and NO SALES tells me there is a problem and I'm losing thousands of dollars!

Shooter

Mar 27 2005, 12:43 PM

BTW: It may or may not do it for you! Who knows.. its intermittant. Now, if this is the case.. its a SOFTWARE PROBLEM!

Shooter

Mar 27 2005, 12:46 PM

I also notice that when this happens, I am in the secured path.. but; I also lose my LOGO on the top left side (invalid path)??

Shooter

Mar 27 2005, 12:59 PM

QUOTE(Shooter @ Mar 27 2005, 02:47 PM)

I also notice that when this happens, I am in the secured path.. but; I also lose my LOGO on the top left side (invalid path)??
[right][snapback]72186[/snapback][/right]

Well, although I can get the error to happen in Ineternet Explorer.. the real problem seems to be if using Netscape or Mozilla. Again, MC seems to favor IE and needs testing with other browsers.

bookmark

Mar 27 2005, 01:04 PM

At what point in checkout does the error occur?

What exactly is the error message?

bookmark

Mar 27 2005, 01:07 PM

Are your orders processed online, or do you process manually?

bookmark

Mar 27 2005, 01:12 PM

Okay. It worked in IE, but in FireFox, I got this:

QUOTE

Microsoft VBScript runtime error '800a01a8'

Object required: 'rsMaster'

/2620579170/Includes/CheckoutFunctions.asp, line 5162

And this in Netscape:

QUOTE

Microsoft VBScript runtime error '800a01a8'

Object required: 'rsMaster'

/2620579170/Includes/CheckoutFunctions.asp, line 5162

Shooter:

Could your logo problem be caused by the / in front of the image path?

CODE

Also, your site has the secure/nonsecure warning throughout checkout.

SAG

Mar 27 2005, 01:20 PM

I added an item to my cart - clicked on review cart a warning box pop-up for "this page contains both secure and non secure items". It looks like your top left logo is the problem.

Shooter

Mar 27 2005, 01:25 PM

QUOTE(bookmark @ Mar 27 2005, 03:05 PM)

At what point in checkout does the error occur?

What exactly is the error message?
[right][snapback]72189[/snapback][/right]

Same errors I had a month ago and 'assumed' it was taken care of.

Shooter

Mar 27 2005, 01:38 PM

QUOTE(bookmark @ Mar 27 2005, 03:13 PM)

Okay. It worked in IE, but in FireFox, I got this:

QUOTE

Microsoft VBScript runtime error '800a01a8'

Object required: 'rsMaster'

/2620579170/Includes/CheckoutFunctions.asp, line 5162

And this in Netscape:

QUOTE

Microsoft VBScript runtime error '800a01a8'

Object required: 'rsMaster'

/2620579170/Includes/CheckoutFunctions.asp, line 5162

Shooter:

Could your logo problem be caused by the / in front of the image path?

CODE

Also, your site has the secure/nonsecure warning throughout checkout.
[right][snapback]72191[/snapback][/right]

Well, I 'think' I may have found the problem. It seems to be that @)(#@((_ LIVE CHAT SCRIPT! I took out ALL logos, script and other addition info on top HTML. I'll see if this changes anything. I emptied cache in all browsers and have attempted to duplicate error.. no go so far... (crossing fingers). IF this is the case.. I would suggest to all... be careful of what 'scripts' you add to the basic software. Could cost you 'thousands' of dollars!

Captain

Mar 27 2005, 02:01 PM

Shooter,

Back in March when you posted the same issue I posted >>

QUOTE

Hi Shooter...

I am able to add those items to the cart and proceed to check-out without a problem.

My guess is that your java based live chat application is affecting some of your customers in checkout (this is only a guess).

Did you submit a ticket? If so, I will log-in to the ticket system and assign the ticket you submitted to a high level tech.

In the meantime, I would remove the live chat app you are using to see if that is the root of the problem.

Please post topics in the appropriate channels... "forum feedback" is not the proper place to post "software issues". Please read the forums etiquette guidelines here >> Forum etiquette

You have to be careful what third party applications you post to your store. The live chat application probably cost you 1000's of dollars.

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