I spend way too much typing in the same email responses. For example, when an item is short I send everyone this:

We have encountered a shortage while fulfilling your order. Item XXXX is out-of-stock. Your entire order with ship via Priority Mail on XX/XX when this item comes in.

Is there a program out there that would work with either Outlook, mail, or both that allows you to pick from a list of standard responses and then edit it.

Thanks for your suggestions.

Not exactly what you are looking for, but in the meantime...

I keep the 5-6 standard email responses in my Drafts folder in OE, and just copy and paste. Most used is a request for a catalog

One of these days, I'm going to set up an email responder that responds with a link to my FAQs page

momentous -

Check out this link Microsoft Outlook 2000 help.

I think this is what you are looking for.

Andréa

I use the "Signatures" in Outlook and name them accordingly.

Thanks everyone! I've been cut and pasting so a template will definitely be easier. Thanks for the link, Andrea.