Hi,

The Wish List won't remove the item from the list when purchased. I got the following e-mail from a customer:

Hello, to get to the point - I just bought some items that were on my
wishlist, and now I can't remove them from the wishlist (the site is
acting like the "Buy from WishList" and the "Remove from WishList" do
the same thing) Just figured I should let you know so you can fix it.

I got the same error; I created a wish list of my own and bought an item from it, but it left the item on the list.

Is there a setting I need to change?

Thanks for your help with this.

Hello Irisch,
Could you let us know how you have your wishlist settings set? There is a setting (filter) that allows you to specify what happens to wishlist items that are later purchased. Hope that this helps.
Thanks!
Matt

Hi,

Thanks for the response. I changed the settings but why would it show two or more of an item on many of the customer's wish lists when they say they have only entered the qty. of 1. (we did it ourselves with the same results as the customers)

Also, hopefully - you can help with this ....

Hi,

I am at my witt's end with where to request this, so PLEASE HELP! (this is my fourth attempt and tech support has not been helpful).



We need a wish list feature where the sender can elect to NOT have their personal information such as real name and address shown to the person who is purchasing the items. We have a lot of online romances and in this day and age people do not feel comfortable giving out their personal information.

THANK YOU!!,
LJ Risch

Hi,

Tech will get to your request, you do not need to post multiple times in the forums just to keep it cleaned up. You will find that support is very responsive via ticket, phone call and even the forums.

Also I am not sure the procedures for beta elements such as the wish list so this may also be causing the delay as it needs to get to the proper people.

Hi,

The problem is that I've contacted Support numerous times regarding this - they say it's not their problem - it's not their deal - THEY DON'T deal with it - it's a BETA thing and we have to go the VIP forum.

To this day, you are the only response and it's pretty frustrating. This is why we went with the VIP membership but we cerainly are not feeling even moderately important at this point. Everybody keeps telling us to go elswhere and when we do, they send us back to where we started. Surely there must be someone somewhere in this company that we can have help from - we are feeling more than a little discouraged.


Thanks,
LJ

Hi,

Thank you for your email, but still NO ONE has gotten back to us. If we do not hear anything within 48 hours I will be contacting Stephanie. This is over 2 1/2 months in your que without a proper response, other than, go to the other area you just asked in. I feel like I'm at the DMV.

I feel your frustration. I tried to get help with the wishlist, but could not. I disabled it.

Hello,

While I can empathize with your frustration, Beta site functionality issues are discussed on the VIP forums. However, we will answer the tickets or forum questions if we are given the opportunity to take up the issues.

Again, I do apologize for any inconvenience this may have caused.