Hello,

I am brand new to monster commerce, my new site has been open for approximately 3 days. I moved my site (operating for over a year) to monster hoping it would be more reliable than my previous provider. The first few days I had some errors here and there with my cart, but nothing major and all seemed well.

Today I have had 4 emails for customers that could not use the cart due to "error messages" and "broken cart." I am trying to get more information out of my customers to determine exactly what is happening during the ordering process - but until then I am wondering what is going on?

Today I received exactly 4 orders on my site, my normal volume is 50+. I am very nervous that customers can not use the new site, the cart, or whatever else. I have tested, re-tested, and tested again my site - always works fine for me.

Any advice? Is this normal? Is anyone else experiencing this? I paid for an advanced template for the site so it would look professional yet I am having more problems than ever before and even worse -- NO orders.

Help,
Wendy

What is your stores web address?

wyndee,

First, have you contacted tech support? Call them; they are the first resource to go to in an event like this.

I am not familiar with the problem you have described. My shopping cart has worked fine - never any complaints from customers.

Post a link to your site so that I can visit the site and add products to the cart. Again, notify tech support if you haven't already.

We do experience errors every once in a while also, most of the time our customers email or call us also. Most of the time its a bug that will fix immediately for you. Or its just the customers internet connection or they did something dumb that got them on the wrong path.
Actually had a customer email me today that they couldn't checkout because of an "object not found" error.
The best thing is to first contact Tech Support. Also do some research yourself and see if its something you could have done and can fix ASAP.
I think with the new V.4 some errors that happened in the past will be solved and hopefully errors will all but dissapear.
Good Luck

Wendy,

If you are having problems with your store... you should contact tech support immediatly. The forum is not the best means for resolving mission critical issues... call 800.353.6582.

What is your store's URL?

Ryan