In the last day, I received 2 emails from different customers who had recently placed orders.
Here is the text of one of them "(cust. name removed) is inquiring about their order. Their text is below.
I have not received my order. How can I find out where it is? I needt it ASAP "
And here's the other one:"(cust. name removed) is inquiring about their order. Their text is below.
WHEN WILL IT ARRIVE? "
First of all, the way the email is worded is very strange, but when one email came in, I didn't think much of it. Even though the order had just been placed two days ago, I just tracked the package and provided the delivery and tracking information.
When the second one came in a few hours later, I started to get concerned even though the email address it was coming from matched the email address provided by the customer. Especially since that package had already been delivered to the customer!
So, what's going on? Is someone accessing the database and then trying to intercept deliveries? Or am I just paranoid? Why would someone write to find out where there package is when they've already received it? And what's with the wording? Is that a template that
uses (so and so is inquiring about their order), and I've never seen it before?If anyone can provide some insight into this and/or similar experiences I would greatly appreciate it. And, I would also like to hear from a
tech, if one happens to read this. (I'll also submit a ticket for this).Please answer soon! I'm worried...