Can a modification be made to the "Not Finalized" area to get notification by email. I heard from a friend that through his shopping cart, any order that was not complete, he gets an "urgent" email that includes the customer info, products they were trying to order and why the transaction was not finalized. (ex: cc declined, info mismatch, error message, etc).

It would be great to get this notification since currently you will not know if you have orders that never completed unless you check. In addition it gives us an opportunity to try to contact the customer immediately. What do you think???

I agree. A friend tried to buy something recently, and had a credit card problem. He called and I asked him to use another card and everything went well. But if this had been someone I did not know, I would have missed a sale.

MineralBeauty,

Great idea. I have submitted to Josh and Ado.

This would also be good for off site payment gateways...

Thanks for the suggestion, we will be looking into it in the next week.

Thats Great!!!

Once again this is something I am not sure where its located. Is this a report?

Please help a person out.. and let me know where I can find this.

CBHale,
In your admin section, when you go to look at current orders, in that list is "Non-Finalized Orders". It shows everyone who went through the ordering process but either changed their mind or had a problem.
We actually check this section everyday. But, it would be nice to have a notification because sometimes we will go a while without any and then have a couple in one day. We have actually turned 95% of those people into actual sales! So, make sure you definitely contact those Non-Finalized!

strapworks,

Thanks for the info. I must have looked at this many times and didn't realize it was there. I am glad I looked tonight even know it too late. There were a few in there.

Again Thanks,

I have been seeing an interesting pattern, about half of mine are duplicates of good orders. What is interesting is it not the order before the good one, it is the very next one after the good one.

What gives, anybody have an idea why this is happening?