After doing business online for 3 years, we just opened our first brick and mortar store. We have a customer that purchased a large gift certificate from us online and wants to use it in our store. I've already rung up his order and now need to deduct that amount from this gift certicate total but I'm not sure the best way to do this. It seems that I can recharge a gift cert but I can't deduct from it.
Right now it seems that the best way is to create an online order for the amount that he purchased in the store and use his Gift Cert# but I'm hoping there is a better way.