We were just moved over to the new Netsol server and are having a few problems now that we're there.
Our partial orders, in the credit card area are now showing the message "Removed in accordance with data security policies". These orders could be older than 30 days as the product is backordered or the customer paid a deposit only and still needs to be charged for the balance of the order. We normally send an email asking for authorization to charge the card on the order for the balance remaining so the customer is always in the loop and no cc info is included in the email.
What are the new policies that are changing how long we can keep the credit card info? I have no problem with the completed orders being wiped but until we complete it, we have a need to keep it on file.
Any help is appreciated.
Trace Heskett
Suarez International USA, Inc.
Full Version: New Data Security Policies
QUOTE(traceheskett @ Oct 16 2008, 05:07 PM) 
We were just moved over to the new Netsol server and are having a few problems now that we're there.
Our partial orders, in the credit card area are now showing the message "Removed in accordance with data security policies". These orders could be older than 30 days as the product is backordered or the customer paid a deposit only and still needs to be charged for the balance of the order. We normally send an email asking for authorization to charge the card on the order for the balance remaining so the customer is always in the loop and no cc info is included in the email.
What are the new policies that are changing how long we can keep the credit card info? I have no problem with the completed orders being wiped but until we complete it, we have a need to keep it on file.
Any help is appreciated.
Trace Heskett
Suarez International USA, Inc.
Our partial orders, in the credit card area are now showing the message "Removed in accordance with data security policies". These orders could be older than 30 days as the product is backordered or the customer paid a deposit only and still needs to be charged for the balance of the order. We normally send an email asking for authorization to charge the card on the order for the balance remaining so the customer is always in the loop and no cc info is included in the email.
What are the new policies that are changing how long we can keep the credit card info? I have no problem with the completed orders being wiped but until we complete it, we have a need to keep it on file.
Any help is appreciated.
Trace Heskett
Suarez International USA, Inc.
Credit card information will be purged after 90 days.
QUOTE(MC Team - Eddie @ Oct 16 2008, 03:26 PM)
QUOTE(traceheskett @ Oct 16 2008, 05:07 PM)
We were just moved over to the new Netsol server and are having a few problems now that we're there.
Our partial orders, in the credit card area are now showing the message "Removed in accordance with data security policies". These orders could be older than 30 days as the product is backordered or the customer paid a deposit only and still needs to be charged for the balance of the order. We normally send an email asking for authorization to charge the card on the order for the balance remaining so the customer is always in the loop and no cc info is included in the email.
What are the new policies that are changing how long we can keep the credit card info? I have no problem with the completed orders being wiped but until we complete it, we have a need to keep it on file.
Any help is appreciated.
Trace Heskett
Suarez International USA, Inc.
Our partial orders, in the credit card area are now showing the message "Removed in accordance with data security policies". These orders could be older than 30 days as the product is backordered or the customer paid a deposit only and still needs to be charged for the balance of the order. We normally send an email asking for authorization to charge the card on the order for the balance remaining so the customer is always in the loop and no cc info is included in the email.
What are the new policies that are changing how long we can keep the credit card info? I have no problem with the completed orders being wiped but until we complete it, we have a need to keep it on file.
Any help is appreciated.
Trace Heskett
Suarez International USA, Inc.
Credit card information will be purged after 90 days.
Then, I'm seeing a discrepancy. Any order over 30 days has the cc info purged. Can I put a ticket in for help or am I just screwed?
QUOTE(traceheskett @ Oct 16 2008, 05:40 PM)
Then, I'm seeing a discrepancy. Any order over 30 days has the cc info purged. Can I put a ticket in for help or am I just screwed?
I would recommend calling tech support. I don't know exactly how all of it is brought over with migration, they would be better off answering that question than I.
QUOTE(MC Team - Eddie @ Oct 16 2008, 04:46 PM)
QUOTE(traceheskett @ Oct 16 2008, 05:40 PM)
Then, I'm seeing a discrepancy. Any order over 30 days has the cc info purged. Can I put a ticket in for help or am I just screwed?
I would recommend calling tech support. I don't know exactly how all of it is brought over with migration, they would be better off answering that question than I.
Thanks, I've done exactly that. Trying to get a resolution quickly is the hard part. NS isn't nearly as responsive as
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