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MonsterSmallBusiness Forums > MonsterCommerce > Merchant Accounts
MartiniGuy
Hey...appreciate any info.
Just launched a V7 site for a client and all of our test charges are being declined?
Any other Auth.net users having issues?
Thanks
Monster Tech Lead
Hi MartiniGuy,

I would check the orders where it says they are declined, this will normally tell you why it is declined then. Right now we have no reported issues in support.

Joe
MartiniGuy
QUOTE(monstersmile.gif Tech Lead @ Dec 17 2007, 11:01 AM) *
Hi MartiniGuy,

I would check the orders where it says they are declined, this will normally tell you why it is declined then. Right now we have no reported issues in support.

Joe

Thanks Joe.
Got a "there was an error" message - backend looks like there is a decline?
Can you take a look: www.floorrestoreonline.com

Thanks.
Monster Tech Lead
Hi MartiniGuy,

The error code that was returned was 103 - transaction cannot be accepted. To me that would mean possibly something wrong with the credentials setup in Operations >> Payments. The only other thing is that if your account is in Test Mode on Authorize.net's end this may also be causing the issue too.

Joe
MartiniGuy
QUOTE(monstersmile.gif Tech Lead @ Dec 17 2007, 05:31 PM) *
Hi MartiniGuy,

The error code that was returned was 103 - transaction cannot be accepted. To me that would mean possibly something wrong with the credentials setup in Operations >> Payments. The only other thing is that if your account is in Test Mode on Authorize.net's end this may also be causing the issue too.

Joe

Hey Joe,
Thanks a ton. One of the keys was erroring out for some reason--it worked 2 weeks ago and was not changed. I just generated a new API key and installed it...all is good now.
Thanks!
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