I am currently using USAepay and am extremely happy, however, the big problem is, that when a customer’s billing address entered does not match that of the credit card it will just decline the transaction without stating why so that the customer can correct the error. USAePay has confirmed that as well.

I have contacted Authorize.net as well as MonsterCommerce and have confirmed that Authorize.net is the sole gateway that will pass the error codes to MC.

Can someone please let me know if they are currently using Authorize.net and if they are happy?

Also, can someone confirm that they are using Authorize.net and have the error codes properly set up.

I thank you in advance for all your assistance in this matter.

Hi Meir,

Good news! That data is now being passed but it may require a new login and password for your gateway.

Can you call me when you have a chance?

Thank you,
Julie
1-800-838-9699

Julie,

Can you clarify your last comment? Do you mean that you has fixed the usaEpay problem?

Meir I have switched to Authorize.net because of the raesons you have mentioned. I still have usaEpay as a backup. Authorize.net works, the error codes are being transfered without a problem. Just hope that you don't need to call Authorize tech support, waiing time can be more than 20 minutes. If had fixed the usaEpay I would suggest for you to stay, if not you should not wait one day to switch because every day that you wait is a day that you loose some sales.

Nuriel

Yes - can this be clarified. I am sure that there are many many other customers here that would like to have this fixed.

From what I understand, its a mute point in v7. All gateways in v7 handle these error messages which is great for the future, but sucks for those of us in v4 now.

Hi Rick,

I do not know if you are still using usaEpay, just for everyone information, the transition to Authorize.net was easy and painless, as a matter of fact I still have the usaEpay we needed it for a while to process credits, I have decided to keep it as a back-up at least till January 08

Nuriel

Thanks Nuriel,

No, I still use Linkpoint, but have wanted the custom response messages to the customers for years now. From what I understand, v7 all of this stuff is fixed.

I have spoken with Julie from Bank Card Services today regarding USAePay not passing the error codes and she has been a tremendous help. She patiently answered all my questions and addressed all my concerns immediately that were in her hands. Since beginning with Bank Card Services two years ago, we have had a great experience with them and highly recommend them for their professionalism, service and most importantly pricing!!!!

Anyone with specific questions can contact me directly.

Oh by the way, in version 7 all has been corrected and will be a seamless update.

Is there any price difference between USAePay and Authorize.net?

If you are going through MC - Bank Card Services - there is a two dollar difference per month more with Autorize.net.

I use USAepay and I can tell you that their support is horrible. Don't use them if you can. It's not that the waiting times are terrible, there are no waiting times. Leave a message! and hope they call back (they don't).

Lewis