We have are own certificate installed but get a certificate mismatch error when you try to print an order on the order confirmation page when a customer checks out. When I choose to view the certificate it is ours so does anyone no how I might correct this or ran into this issue.

Thanks!

Hi JMcNeese,

I would go to Settings >> Site Security, if the field Secure Path is not set to https://www.yourdomain.com - this page will show that warning because the Logo displayed at the top uses the url that is located in that field.

Once this is set to https://www.yourdomain.com this should resolve the issue.

Joe

Joe,

Thanks for the reply i did check the settings but I do not see a secure path field just Your Own SSL which both our active and a domain Name path below which is set to www.americanstorefixture.com

Hi JMcNeese,

I went ahead and corrected this for you, I apologize for that only our logins will show that field on that page. I have made the change for you now and this should be corrected.

A note to all forum users, if you have this issue feel free to contact us at support and any one of our reps can make this change for your site.

Joe

Thanks again for all the help!!

Joe can you have them fix ours (www.specialtysports.com) we put a ticket in Friday about it but they haven't been able to fix it yet.

HI BCB,

I will contact my team to take a look into this. Right now I see that your site is awaiting to have its SSL certificate installed. Once completed we will be able to get this taken care of.

Joe