I recently sent out an email to my customers with both the name of the discount and gave them a link to the site with the code built in as a cookie.
Several results.
One is that they are able to use it both ways! When entering the site the prices show the discount properly but if they enter it again at checkout another discount is given!
I thought it could only be used once.
The other problem is that the code is not sensitive to capitalization. i.e. december and December are both valid.
How can I offer a decent email without this happening. Only use one or the other?
There is no warning in the guides or FAQ's that this can happen. Is it a bug?
Full Version: Discount Code As Both Cookie And Can Be Entered
I hope you submitted a ticket to get some direct answers from MC. I never used this feature in this way before, but until MC can correct the error, I know I won't! I'm hoping it's just a minor glitch and not yet ANOTHER known bug.
I just tested this. It does NOT take the discount off twice (as it shouldn't). If that is happening in your cart, you need to submit a ticket.
As far as the upper/lower case, what difference does it make? I like it that my customers can enter it either/or. That way there is less room for error and I won't get emails after the fact asking to have the discount applied. Because, as we all know, there's no easy frigging way to apply a discount to a pending order.
As far as the upper/lower case, what difference does it make? I like it that my customers can enter it either/or. That way there is less room for error and I won't get emails after the fact asking to have the discount applied. Because, as we all know, there's no easy frigging way to apply a discount to a pending order.
Thanks Purplekitty
Glad to hear that. I might submit a ticket but now I'm thinking I screwed up.
The only reason I checked on the capitalization was because I accidentally used december as the coupon then realized that the proper usage was December. I figured that my customers would enter it with the capital letter and it wouldn't work.
To make matters worse I then created a second coupon December with the same discount and I think my customers figured out they could use both of them. After I saw the first one come in, I deleted the December one but it was too late. Must have been in their carts already.
Lesson learned.... Pay attention to the coupon. Don't use capital letters, the letter l (ell), the number 0, or the letter O. Duh.
Glad to hear that. I might submit a ticket but now I'm thinking I screwed up.
The only reason I checked on the capitalization was because I accidentally used december as the coupon then realized that the proper usage was December. I figured that my customers would enter it with the capital letter and it wouldn't work.
To make matters worse I then created a second coupon December with the same discount and I think my customers figured out they could use both of them. After I saw the first one come in, I deleted the December one but it was too late. Must have been in their carts already.
Lesson learned.... Pay attention to the coupon. Don't use capital letters, the letter l (ell), the number 0, or the letter O. Duh.
QUOTE(rayhart @ Nov 19 2006, 07:00 PM) [snapback]118486[/snapback]
To make matters worse I then created a second coupon December with the same discount and I think my customers figured out they could use both of them. After I saw the first one come in, I deleted the December one but it was too late. Must have been in their carts already.
Ah, this makes sense why it would take the discount off twice. Hmm, but I thought we could only use one discount at a time. I guess I'll have to test that one too.
Anyhoo, I don't name my discounts something simple like 'december' for this very reason. I always have a code that I kind of just make up and it's unique each time I offer a discount.
While we're at it.
Now I found another complication. We offer free shipping on orders over $60.00.
When a customer uses a discount coupon and the free shipping is active, it applies the discount after it gives the free shipping! Kinda defeats the purpose! A $54.00 (discounted) purchase now qualifys.
My thought is that it should check the discounted amount to see if it qualifys for free shipping. Not the other way around.
Now I found another complication. We offer free shipping on orders over $60.00.
When a customer uses a discount coupon and the free shipping is active, it applies the discount after it gives the free shipping! Kinda defeats the purpose! A $54.00 (discounted) purchase now qualifys.
My thought is that it should check the discounted amount to see if it qualifys for free shipping. Not the other way around.
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