QUOTE(unitedapparel @ May 7 2007, 05:22 PM) [snapback]124247[/snapback]
Has anyone had many customers use google checkout? Do you like the option of having the google checkout right below your own store checkout...? I would think its kind of confusing to a novice shopper online
Happened to have received our bonus check today from Google. It was just $80, but hey thats $80 less we have to spend on Adwords. We got a $400 or so check at christmas from them.
Lets see, yes, customers use the Google Checkout. I guess the $10 off for first time users is an attraction that is hard to pass up. Probably a third of our orders are Google Checkout. Google charges us $0 for processing the order, if there is a return or refund issue, we issue the refund and again pay $0. In the computer industry saving 3-4 percent expense on an order helps!
I find to get paid via google or to cancel an order via google is easier than our real gateway. Oh, and by the way, they guarantee orders, so the Fraud/Security issues are on them. There have been a couple of orders that were obvious fraud to us via our own security measures, so we just cancelled the orders on our own, even though Google would of paid the order if it was fraud.
Googe Checkout badge on the Google Adwords ads has increase CTR and conversions via Adwords. The link on Google.com to our site hasn't hurt either, I'd say on average they send 25 more visitors to our store a day.
As far as the way the button looks on our site, it matches, we haven't had one customer complain about it being confusing having two buttons.
Some here, have stated that Google Checkout wasn't all it is supposed to be, as far as we know, it has helped our business a whole lot more than hurt it!