We have had a problem with our the mail from our store front being dropped as Spam. We have never sent any bulk emails only one mailing several years ago using the MC service and it was only to the emails from our customers. When someone makes a purchase from our store, the systems automatically generates a confirmation email. This mail is dropped in the Bulk/Spam folder on Yahoo, and AOL rejects it altogether. I have had numerous tickets generated on this issue with Tech Service. Tech Servie assigned a MX record, but this did not help. Tech Service suggested we contact Yahoo to determine why the emails are being dropped as Spam. Yahoo took several days to get back, but then emailed us this massive list of questions we have to answer many of which we did not have a clue what they were talking about. We did a search on DNSStuff.com and found that we were listed by one site as a Spam site. However we did searches on other sites of people in our industry and discovered that every site was listed by at least one spam data base. We contacted the site that had us listed and discovered that way back in December 2004 this site received spam from a Commerce site. They contacted MC and asked a list of questions, but according to them, MC did not get back to them. So this site listed the whole block of sites (by IP address) as spam sites and even though we were not the site they receieved spam from, we were in the block of 30 or so sites that they listed. We reported this to MC and MC did get in touch with the site that listed the MC sites as spam and we no longer appear however Yahoo, AOL and who knows how many other sites drop our emails as spam. This has been and extrodinarily disruptive ordeal. Our customers often times don't even get the confirmation emails that they received our orders. All email from our site mail.metallicmart.com gets droped as spam. I even deleted the original email info@metallicmart.com and opened another and this email also get dropped. So anything coming from our MC mail server gets dropped as spam. I would think with many 10 of thousands of customers using the MC software, they would have a means of addressing this issue, but they don't.


Ted

Fielding calls from web customers, we often hear them say they did not get a confirmation email. Frankly, I’ve just attributed this to tight filters at the customer level, to some technical glitch, or to a fibbing customer. Now I’ll see if I can’t find a correlation between the customer’s email address and the ‘not sent’ confirmation emails.

we used to add this to the our emails to customers at the last place i worked:

"Please add xxx@yyy.com to your address book to ensure our emails reach your inbox."

also, you can contact aol, earthlink, etc. and make sure your domain isn't on their block/spam/trash lists. this happened to us at aol. a right pain in the butt.

If your confirmation emails are being dropped as spam by major isp's, it most likely is one of two things:

1: mc is listed as a spammer.
This can happen due to one or two miscreants abusing the system, but if it has happened in the past, it appears to be resolved currently as mc is not listed on any rbl's (real time blackholes - a list of servers one can use to refuse connections) I can find. Neither is mail.metallicmart.com.

2: Your domain is being treated as a residential ip by the major isp's - which means in turn they will deny connection to their smtp servers. I don't know what sort of ip to which you registered your domain, but

Note that your domain resolves to 206.105.62.36, but 206.105.62.36 does not resolve to your domain - in fact, it doesn't resolve at all. This sends up a red flag that is likely causing the issues with mail delivery. Sending mail to the major isp's from residential ip's is hit & miss - and miss is increasing as they really don't like it. It's a technique used by spammers. Also, if it's a cable connection, it most likely violates the TOS. We had to upgrade recently to a higher level "business" account to comply with TOS and more importantly to send mail to our customers.

Hi Ted,

Feel free to PM or give us a call here in support. There are normally two things that can cause this to happen. Either your site needs a reverse dns entry, or the email address field in the from and to fields for order emails in Settings >> Site Wide Settings, is not set properly, or not a valid email address.

If you PM me your site name I can take a look at it and see what can be done.

Joe

We get calls about no confirmation email or they never received tracking info too. Usually, the email(s) can be found in the email client spam folder.

I'd been wondering about this for a while. In addidtion to Conf Emails, a number of customers say they don't receive our regular emails, we also seem to get more email returned to us.

Granted, a percentage of people simply don't read their email properly, but I'm sure the majority of it is getting filtered out as junk.

How can we check this?

McKenzie

It's simple, Go on our website and by $5000 worth of computers, and see if you get our email(s)

Just kidding, go on our site and buy a $10 item and see if you get our email(s).

To make your domain compliant with the SenderID initiative, put in a ticket to have your DNS record include:


where mail.example.com and the ip address points to your domain

Here's information about the SenderID program:
http://www.microsoft.com/mscorp/safety/tec...id/default.mspx

I don't know if this will help with AOL or Yahoo, but we haven't had anything bounced since adding it.