We're listening! Your feedback is critical in helping us determine how to improve PayPal. Of the following, which are the most attractive to you:

1) not requiring PayPal sign up to pay
2) limited ability to customize the PayPal pages to mimic your store
3) taking credit card orders over the phone
4) not requiring the buyer to leave your site
5) other ideas?

Please understand that the above are merely ideas and are not necessarily planned for develpment.

I would have to say that #1 is most important to me. If I could get paypal to charge a customer without them having to become a customer than I would be so reliant on a merchant account. I would have to transfer money more often than having it direct deposited, but I could use the Paypal debit card to pay for stuff. It would be like a seperate account that I could use to better manage my money.

#1 would be great... It would be like a merchant account. We would use it to process all of our credit cards. We could also use our Paypal Debit card to pay for everything.

#4 would be nice.

#5 not making your paypal account case sensitive.
I lost a $100 sale because when I switched over to the new 4.0 version of commerce I did not pay attention to the address being case sensitive.

sales@mypapasan.com should be the same as sales@MyPapasan.com

I assume since this has failed your systems run on a unix platform.

You should stress this a lot more so we wont loose sales.

#1 & #4 for me....

Birdman, that's odd because I don't believe case should matter.

For example:

https://paypal.com/xclick/business=ME@mysite.com
and
https://paypal.com/xclick/business=me@mysite.com

should specify the same PayPal account. I could look into it furhter if you want.

Well I spoke with your tech support today and they told me that it did matter.
That according your the paypal system they are two different address because one has caps in it and the other does not.

So I am now waiting to hear back from the customer to see if his account shows that it failed or not.

I have never had troble with paypal until the upgrade and the change in name.

Kathyw,

Do you currently use Propay? Can you give me any feedback (pros/cons) on this service?

Thanks.

AllureBeautySupply.com

Hey

Since we have a PayPal Guru in out midst why not ask about making the button bigger that lots of folks talked about.

For me it would be #4, & #1 - in that order

Patrick,

I am happy to see that PayPal cares enough to ask! I have only one major concern. Our customers miss that little link on the bottom right side of the PayPal page that returns them to my site.

Perhaps it could be made more conspicuous.

A better option would be that one payment has been made the customer is automatically redirected back to my site.

Of course, the best solution would be if the payment process could be done from within my own site, much like credit card processing.

On a more general level, I am concered by stories that PayPal freezes accounts without warning or explanation. It also would not be a bad idea to have a phone number where merchants could call when they have a problem. If there is such a number I have never been able to find it on your site.

I would like to see #1 and #4 in that order. That would be awesome!

I seem to be getting a lot of orders through paypal, but when the customer finds out they have to sigh up, I lose a sale.

Has there been any decision on #1 - not requiring to sigh up. One more of these and I am going to remove the paypal option from my site.

Does Propay require sign-up?

For some reason, since I've migrated to 4.0 I have also been having alot of Paypal transactions that are incomplete. I don't know if it's a strange coincidence or what. But, several of my customers that I have contacted have said that they put their credit card numbers in and did not pay by Paypal. I have tried to recreate what they are doing and I can't. Today I got on and see two new orders, both that say were paid by Paypal and neither have payments received. I will be removing the Paypal option as well if this continues to happen.

I had this same issue and started a thread on it a couple weeks ago. This happens because your customers have entered all the CC info, and then entered thier email address in the box below it (in the paypal section). Seems they don't notice that the email box is only for paypal payments. Once they enter the email address in the paypal field and submit the order the cart drops all CC info. The dev team is working on a quick patch workaround to prevent this (by maybe greying out all other options once you pick on or resulting in a popup when you enter info in one payment field and click to enter more in another.) Hopefully they'll be doing something about this soon. Holiday season coming

Aha! That explains it! I'm getting rid of Paypal until that is fixed!

I think the most important is:
1) not requiring PayPal sign up to pay
3) taking credit card orders over the phone
4) not requiring the buyer to leave your site
in this order.

I had a customer use paypal yesterday and the transaction did not confirm for some reason. I had to call my customer and let her know to redo the paypal transaction. This is a inconvenience for my customers and myself. I would like to see this problem fixed soon as possible.

This will be fixed in tonights out going patch.
What will happen is if your customer decides to type info into a custom payment method then select a different Payment Method option, it will clear out ALL Input fields now.

This will solve this issue! Thanks!

This already works on my site.

For a glimpse at #1, see http://www.flylady.com

I say #1,3, and 4.



As for the different emails, you can add any email from the domain you own and then claim the payment.

You just have to know the incorrect email used. I have not set up my email yet, but a catch all account should show this.

I have done this before when someone paid at sale@mysite.com instead of sales@mysite.com.

I got a letter at sale@mysite.com saying I need to signup to claim.
I just signed into my sales@mysite.com account, added the sale email, and bingo, I had money.

It's been a long time but hopefully this still works.

-Charles

ultimate, you are talking about allowing people to pay with their purchase without signing up for Paypal?

I'll start a new thread... We actually started to discuss something a bit off topic.

Ultimate I am talking about did you go to this site that the Paypal rep listed:

http://www.flylady.com

add something to the shopping cart, it now has 2 options, you no longer have to sign up for paypal to take or make the payment.

We got off topic because the discussion changed to the problems we were having when customers were checking out and adding both cc numbers & email address (under the Paypal option).

I believe this problem was fixed with the last patch. I have since put Paypal back in as a payment option and haven't see a re-occurance of the problem.

As for the flylady thing (and back to the original topic), does this mean that OUR customers do not have to sign up as well? More info from Paypal guy please.

krazykickz, that's correct. Through the flow being tested with FlyLady, the buyer will not heve to select a password and will not be able to later log in to PayPal.

Ok,

So they will not be signed up for Paypal? I do not think people woud like that (if they were automatically signed up for paypal after paying). How do the receipts look, and how about international customers. Also are we protected under the Seller Protection Policy?

Thanks

If any space to beta test , I would like to sign up.

I cannot wait for Paypal to integrate with third party shopping carts like a gateway or allow phone orders.

This one isn't on the list, but seems like a no-brainer:

How about allowing Google to crawl the PayPal Shops section of www.Paypal.com?

Seems crazy not to......

Still in beta with a rollout hopefully early next year. We are exploring ways that we can work with partners such as MonsterCommerce to get their merchants switched over.

IF we could process through like a payment gateway that posted to Paypal or to take phone orders we would def. switch over 100%

Any room to beta test as a site user?

Me too, I had a Paypal account 3 years not one problem or chargeback.

I cant wait for this one to roll out!

Would definitely love to see it I have ahd a paypal account for about 2 years and I love it but for a website processor it just didn't seem to cut it for us.

Early next year sounds good. Thanks.

Is this for US based merchants only?

I have used PayPal for years through EBAY and have had no problems at all.

I would love to see a "PayPal Merchant Account" allowing my customers to not have to sign up to make a payment!

HOw is this comming along?
Id really be interested in Beta testing..

I should of knocked on wood.

I have decided to discontinue using Paypal through .
It is not due to Paypal , it is just because the customer is litterally confused.

In the past week, we had 3 paypal orders from customers that were not complete. This is not due to them not wanting to order, it is because they are confused as to how the funds are to be transfered, because after you enter you email in the Paypal box, "the button says checkout" so the customer thinks they are done, even though it says in bright red that now they will be transfered to Paypal.

I am going to go to a few other sites that except Paypal and see How they use it. I am going to try to merge some of these topics together and delete some posts not relevent, that way we can provide with feedback on how we think it could be handled.

Krazy, have you contacted the customers and asked them if they were trying to pay by paypal??

My paypal problems did not start UNTIL 4.0 migration when that paypal email address box was added. In 3.x, customers used paypal frequently WITHOUT PROBLEM. Occasionally, I would have an abandoned paypal payment, but not often.

What was happening to me after the migration is that customers filled in the credit card information, became confused when they saw the email address box, filled that in too EVEN THOUGH THEY WERE PAYING BY CREDIT CARD, then continued with checkout. Once the email address was added on the payment page, the payment method defaulted to Paypal and the credit card information was lost. I had several customers confused when I called them BECAUSE THEY SAID THEY HAD PUT THEIR CREDIT CARD NUMBER IN and they gave me their credit card number again.

IMO, if would get rid of the email address box and let the customer normally progress to Paypal like they did in 3.x, all of these problems would go away. Or fix it so that even if customers did put an email address in this box, as long as the radio button for the credit card was selected, the credit card payment would still be charged.

I realize that some of these abandoned payments are truly customers not wanting to complete the transaction, but I have a hard time believing that all of a sudden, ironically right after 4.0 goes in, customers become stupid and don't know how to use paypal. I have personally used paypal for years to pay for things and believe me, if you use it regularly, you know how to use regardless of what website you're using it off of - you figure it out and know that you have to complete the transaction in Paypal.

One other thing that I just thought of when I offered paypal before was that I did have a blurb that said something like "Available for use with an established Paypal account. Customers that do not have an established account are not eligible to use this option." or something like that. That may be causing some confusion now, but I doubt a large majority of customers who have never heard of paypal would select it to use.

Yes,

I was able to call all three customers and 2 of them I was able to get their credit card number.

1 I just sent a Paypal buy now button through email and they paid the invoice like that.

Yes they were trying to pay with Paypal and just were like well I will go back on the site and use Credit card, as if they were kind of hesitant about us.

They said that they received confirmation that their order was complete so they thought the money authomattically transfered out of their account. These are users that say they use Paypal a lot.

We have had the same trouble and in all of the cases it was the customer filling in all of the credit card information and then entering their email address in the paypal field. When I called them the always were saying I tried to use my credit card. One even went "whats paypal?"

Purple kitty I agree it is a cart issue more than a customer issue, even though careful customers don't have it happen to their orders. I will be glad when this is resolved.

Well...

Had to add paypal back on because repeat customers were complaining....

hopefully there will not be to much problems though. If they would just remove that email box WE WOULD BE OK like in 3.x