LINKPOINT USERS.

I noticed today that we had a lot of non-finalized yesterday. In checking them out it appears that the charge went through yet the Notes field, with the authorizations, was blank. Apparantly the customer received the "Problem with your card" page because they all replaced their orders and they went through. In all instances but 1 the customer was double charged.

I suggest you check every non-finalized, that has no authorization code, to be sure it was not double charged or you are gonna end up with some upset customers!

I don't know if it is a Linkpoint or issue.

Hi danilyn22-

Please feel free to call or open up a ticket with Tech Support and we will be happy to take a closer look.

Thanks

Brian

I had the same issue. I don't know whether it was a LP or an MC issue, either, because it appears to have been happening during the passing of the orders over to MC>

It happens every once in a while. It is not happening now. I always check non-finalized especially if there is nothing in the notes. I noticed a thread yesterday about having problems with their servers. Perhaps it was related.

All is well now.