Done our store, just doing some final touches. Trying to set up with Moneris in Canada and they're not being very helpful or co-operative.

Anybody else have experiences with Moneris in Canada or could you recommend another payment gateway compatible with MonsterCommerce and particular Canadian-based banks? They have to be banks in Canada since that's where we're based.

I know that Moneris is a Royal Bank exclusive partnership. I have a feeling that our application will be rejected again as we refuse to take our current store down and replace it with the current new store that's ready to launch except for setting up the payment gateway.

Why put up a new store that can't accept any form of payment yet, when you already have a store online and customers are buying?

We plan to retire the old store and put up the new one, once the payment gateway is up and running. I gave them the address to look at the new store, but their credit department wouldn't go for it. We already have steady traffic and orders on the current store.

Um, isn't it pretty stupid that they're insisting we take down the current store NOW and replace it with the new store that can't accept payments and process orders yet? DUH!

Honestly, there is no logic in their thinking. Maybe they have a handle on POS systems, but they don't seem to be very knowledgeable about e-commerce.

Any other Canucks out there with experiences to share/advice?

Hi koolkat-

I don't have any direct experience with the gateway, but I do know that we have many Canadian clients using Moneris Canada without difficulties.

Hope that helps!!

Thanks

Brian

I've been told by Canadian merchants on other forums that the people in Moneris Canada's credit department who approve/deny applications aren't up to speed on the complexities of the Internet and related technology. You have to jump through hoops to satisfy these suits who barely know how to point and click a mouse.

Figures we'd be held up by our fellow countrypeople who are technologically challenged. We've been decined three times and we don't have any explicit material at all. We're baffled...I hope to hear from other Canadian merchants who can suggest another payment gateway here in the Great White North that work in conjunction with our Canadian banks.

If we were based in the US, our new store would be open for business taking orders right now. Slow growth up here in the North...everything takes forever to get done, with mediocre-to-bad customer service.

Everything we've needed to get done via a US-based service provider has been fast, efficient with exceptional customer service. Go figure.

End of rant.

What are they selling - flowers, crafts, teddy bears, ink cartridges, computer/electronic components? I'd really like to speak to some of these Canadian clients who claim never to have any problems with Moneris Canada. Apparently, Moneris/Canadian banks tend to sting new online businesses with absurd up-front deposits in the thousands before approving your application. You already have to have a significant amount of $ to give them so they'll actually approve your application. I've spoken with two front line reps at Moneris Canada who have confirmed this over the past week. On other forums, I have found this information to be true.

One merchant had to pay $6,000 in advance to Moneris/the bank just to set up their account, plus 8% hold back fee as required by some credit card companies/banks. None of their products were explicit or questionable, but targeted at extreme sports crowd. I'll go out on a limb here and state that my reseach has shown Moneris Canada/Canadian banks to be biased against anyone who's different. Better stick to "warm and fuzzy" very conservative type of goods or Moneris/Canadian banks won't approve your application for merchant services. It's a real bugger doing business on-line in a professional manner up here in the north. Pretty discouraging, too.

Moneris seems to be a huge upfront money grabber, not designed for or interested in small to medium sized businesses tryin to do e-commerce. I keep reading the same kinds of stories from merchants like us who are serious and want to be professional, but the payment gateways and banks here are out to lunch.

The true and sordid tale of Moneris Canada/Royal Bank/Bank of Montreal can be found here:

Canadian merchants using 's cart should read this. I wish someone had warned me before I wasted over a month setting up our store, only to find out that we can't get a payment gateway here in Canada that's 100% compatible with 's cart. We might as well live on another planet:

http://forums.monstersmallbusiness.com/ind...66&#entry109066