Those of us who have been, well, say unhappy lately.....

THIS technology is going to support NS's 3.9 million customers. has 5 or 6000. What does that tell you? Obviously, they're going to focus on the transition of those customers. Think about the dollars in terms of this. I doubt there will be any technology improvements for a long time. If you were NS, would you be concerned about 5000 existing MC customers, or would you worry about your 3.9 million?

"While NSI provides hosting services, it has been using a third-party e-commerce technology that "hasn't been a good experience for customers," Mitchell said. By purchasing MonsterCommerce, NSI will have the ability to influence the product road map for the e-commerce software and better serve the e-commerce needs of customers, he said.

NSI, founded 26 years ago, has 3.9 million customers, of which about 3.4 million are small businesses. Half of NSI's customers sell products or services online, he said. "

Story

Good point and I agree.

I have three new stores to build this year and I am not sure what to do.

Regards,

Matt

uh oh.

let's see. 3.9 mil users. lets round it to 4 mil users )adding in the current customers). at $100/month per user minimum, thats $400 mil per month revenue or $4.8 BILLION DOLLARS ANNUALLY. did i do the math right? I think so. Even if Steph and Ryan get 1% of that annually, it's a no brainer why they sold out - they can hang out on a beach for the rest of their lives. My concern - we were advised to go with because of the customer support. We wouldn't get lost and ignored like we would at bigger systems. now what?

Time will tell.
I've been here a long time (on the web--and with M/C...and #76 on this board).
It might sound cryptic, but I predict that it will stay "relatively" the same; or it will change radically.
When you and I (and many others) found monkster we signed up because it was different, unique, better--a stand out.
Well...Id bet you that if things change (radically or otherwise), there will be another unique, different or standout service that many will find to migrate to...and many are prepping their emergency kits right now.
For all of it's shortcomings and nits; this system is pretty cool and has worked pretty well (better than many alternatives) for many folks (me included).
If it dies (by virtue of its success)--it wont be unlike many other web success stories. Wasnt ebay just a little spot for pez collectors?
(continuing to editorialize)
Unfortunately, as the web and its webby business ventures continue to mature, we are likely to see this happen more often with more velocity. But in the end, isnt it what we all signed up for...the chance at grabbing the brass ring? ...and if a number of us lose out by virtue of the success of this system--can we really begrudge it?
(yeah...it'll suck for us too...but we've been prepping for this for a while now)

Wow! Over 10 hours and this thread is still public?

I'm shocked

I think that 3.9 mil users are total domain owners not ecommerce. I could be wrong. I do see going the way of Yahoo Stores and the support going that way too. Actually I think it is already going that way. It would be nice to not see it change, but I dont think that to be a reality.

Hello all,

Thank you for posting about this. I hope that you see this in the same light that we see it, as good news. Success by itself, is good news. The concern that I am hearing is that once MonsterCommerce starts to bring in Network Solutions' customers, the actual level of support and assistance and attention paid to our current clients will decrease in proportion.

Obviously, the future is always in motion, so exact predictions can be a difficult subject. But my understanding and assurance is that as we start to bring some of the NS customers into our solution, the main support given to them will be through Network Solutions as their primary response. In other words, they will be contacting Network Solutions technical support first and will only be transferred through to MC support if the situation calls for it, which it usually will not.

Current MonsterCommerce clients and perhaps those that come to us directly will still continue to contact the same technical support team they have always contacted. This team will be growing in proportion to the demands of the increasing calls for second level support, and the phone systems and internal systems will also improve as it becomes integrated into Network Solutions' tools.

And it is not like next year at this time, all 3.9 million of their customers will be using MC. No one could grow that fast within reason. A lot of those customers are domain owners only. Then you have the plain site hosting and more advanced packages on their systems that don't include ecommerce. What you are left with is a percentage that I know will be bigger than 5000, but still smaller than 3.9 million. The details in that article made it clear to me that their customers will have access to upgrade to our ecommerce software, but not all of them will -- at least not right away.

This really can be a winning situation for everyone. Unfortunately, I don't really have all of the details on how this will work. Though it's been pointed out that seeing is believing, I'm going to forward this on to skipper, MonsterCEO and Captain to see if they can best lay out the detailed plans for the future.

You should see that not only will your level of support and quality not falter, but it will improve. Thanks!

Hey James.
Thanks for posting and passing on the thread, but doubt that (my personal opinion) there is a need for Steph to put out another PR message/commitment/promise.
It is what it is and it will be whatever it will be.
Im not sure that the actual concern (I could be wrong) is simply that customer service will decline--I think that the overall concern is that we all joined a very unique neighborhood where we experienced many pretty cool things happening.
I think that (regardless of what anyone at Monst*r spins right now) many fear simply getting an email one day (sooner or later) that includes something like:
-Thanks for your business over the years, but...
or
-Thanks for your business over the years, but...$500 increase

Likewise Im sure that there were, are or will be at some point a degree of concern by those in your own building about receiving a similar letter (sooner or later) relative to job stability if N*tsol decides so.

I personally have used Netsol for registration for years, and I've had pretty good experiences with them. Glad for the success of the company and this system--just a bit concerned because success of a company isnt always felt on both sides of the table.
Once again, thanks for chiming in.