MonsterSmallBusiness Forums > Google Analytics

Javahead

Dec 1 2005, 02:25 PM

Is there any status on the Google Analytics issue with not being able to track ecommerce transations? This was for Urchin 5 enabled store. I believe that Urchin 6 stores are able to track this data.

ArcoJedi

Dec 1 2005, 04:30 PM

The latest software update has no changes concerning Google Analytics or Urchin 5.

Can you give me a little bit more detail? Are you saying that Google Analytics is missing some features that were in Urchin 6 On Demand? Or is GA not tracking data that it should be tracking but the graphs are 0?

Javahead

Dec 1 2005, 04:38 PM

The Ecommerce Summary is showing a flat line at 0 there is code that should be placed in the receipt page explained at http://www.google.com/support/analytics/bi...wer=27203&hl=en

If I am missing something and should be able to just insert the

CODE

and

CODE

code, please let me know. But from the looks of it the page should generate this 2nd set into a hidden form on the receipt page that will in turn forward this data to Google for the stats.

Javahead

Dec 2 2005, 08:23 AM

MonsterMod, Were you able to find anything out on this?

ArcoJedi

Dec 2 2005, 01:14 PM

Thanks Javahead for these details. I don't know if this feature worked in Urchin On Demand either. However, I have an idea that might work to accomplish what you need.

The code that Google is suggesting uses a <body onload=""> event to activate a FORM in the middle of the page that submits the data to the stats server. I know this has been discussed before but the <body> tag is not editable. Obviously, this is now being looked at as a new feature request to add this "onload" attribute, specifically on the Order Confirmation Message page.

The good news in the meantime is that in my experience, the "onload" attribute may work on a <div /> tag and the javascript will still run. Rather than the code as Google suggests it and you posted above -

CODE

- You might try inserting the <form /> into it's own <div /> with the onload attribute. I have created this below with the proper update for this below, along with the proper Order Confirmation Message variables that our software uses (in CAPS) to replace the variables that Google wants.

CODE

- I don't KNOW that this will work for a fact, but it is worth trying. Note that our software has the current list of variables for the confirmation message, but these would be good options for new ones.

I hope that helps.

Javahead

Dec 2 2005, 02:03 PM

I have inserted your code and I will cross my fingers and hopes that this will work!

One question for you though. As I can not see the Order Confirmation Page without actually placing an order, is the standard header visible on this page? Th

e reason I ask this is I have the Google code

CODE

inserted into the Top Of Page HTML Area and do not want to insert this code into the Order Confirmation Page if it is not needed.

Javahead

Dec 3 2005, 02:00 PM

Thanks for the try, but no go....still not showing ecommerce stats

ArcoJedi

Dec 7 2005, 03:40 PM

QUOTE(Javahead @ Dec 3 2005, 02:01 PM)

Thanks for the try, but no go....still not showing ecommerce stats[right] [snapback]98251[/snapback] [/right]

I'm not sure, then, what could be the problem, besides the fact that this is not in the <body /> tag. Perhaps in future versions of our cart this can be better integrated but it will take some more study of the details.

One thing I note that you might want to double check is that on this page -
http://www.google.com/support/analytics/bi...7203&topic=7281
- the help indicates that the variables should be replaced with text that is not in brackets. My example above had many variables that our software doesn't populate and it may be that if you left the [] brackets in place it might have caused a problem.

QUOTE

NOTE: do not include the square brackets when setting the values for the form! Please see the example below for a sample of what the data should look like.

Example

UTM:T|34535|Main Store|143.05|3.05|10.00|San Diego|CA|USA
UTM:I|34535|XF-1024|Urchin T-Shirt|Shirts|10.00|9 UTM:I|34535|CU-3424|Urchin Drink Holder|Accessories|20.00|2

Make sure you tried it this way leaving off any products lines and brackets. If it still does not work, then there is more that needs to be changed in the software and not in the admin panel, which we should address in the near future.

I hope this helps!

crashingflwrgrl

Dec 7 2005, 05:48 PM

Here I am patiently waiting for my Urchin 6 stats to start recording again! Jim can you have a look and tell me what I need to do to get my stats working again?

ArcoJedi

Dec 13 2005, 03:31 PM

QUOTE(crashingflwrgrl @ Dec 7 2005, 05:49 PM)

Here I am patiently waiting for my Urchin 6 stats to start recording again! Jim can you have a look and tell me what I need to do to get my stats working again?[right] [snapback]98499[/snapback] [/right]

Urchin 6 will no longer work. Ever. However, from the day that it stopped working until today, all of your data has been properly collected and is accessible at -
http://www.google.com/analytics/
- using the same login id and password for Urchin 6. I checked your stats, coolights, and they are up to date as of yesterday. If it does not allow you to log in, please place a ticket to get this fixed.

More details are here -
http://forums.monstersmallbusiness.com/ind...showtopic=13041

macrick

Feb 9 2006, 09:58 PM

QUOTE(MonsterMod @ Dec 7 2005, 03:41 PM)

QUOTE(Javahead @ Dec 3 2005, 02:01 PM)

Thanks for the try, but no go....still not showing ecommerce stats[right] [snapback]98251[/snapback] [/right]

I'm not sure, then, what could be the problem, besides the fact that this is not in the <body /> tag. Perhaps in future versions of our cart this can be better integrated but it will take some more study of the details.

One thing I note that you might want to double check is that on this page -
http://www.google.com/support/analytics/bi...7203&topic=7281
- the help indicates that the variables should be replaced with text that is not in brackets. My example above had many variables that our software doesn't populate and it may be that if you left the [] brackets in place it might have caused a problem.

QUOTE

NOTE: do not include the square brackets when setting the values for the form! Please see the example below for a sample of what the data should look like.

Example

UTM:T|34535|Main Store|143.05|3.05|10.00|San Diego|CA|USA
UTM:I|34535|XF-1024|Urchin T-Shirt|Shirts|10.00|9 UTM:I|34535|CU-3424|Urchin Drink Holder|Accessories|20.00|2

Make sure you tried it this way leaving off any products lines and brackets. If it still does not work, then there is more that needs to be changed in the software and not in the admin panel, which we should address in the near future.

I hope this helps!
[right][snapback]98482[/snapback][/right]

Any update on tracking ecommerce transactions with GA?

Every time I ask a tech support person at MC about this I usually get the standard "We do not have the proper tools from Google to make this happen" A ticket is opened and closed, all though no solution is ever made or attempted.

Google tech support always responds, "MC should have the tools to know how the pass the variable information from the shopping cart to the script to get the stats, it isn't that much different than the Urchin 6 code"

Wish

and google could have the meeting of the minds and figure this out. How many MC merchants are using GA? Is it not an important feature to see $$ stats, where the $$ came from, which advertising, referrals, keywords, etc. . . generated sales?

Has anyone figured this out yet? Why is this not priority for

to figure out?

Wordman

Feb 10 2006, 08:32 AM

Not a priority for

or Google, which one.

I too have been perplexed by the inability of MC to get things done with regard to Google Analytic. I guess I had an incorrect impression that the work MC did with U6 (when we were charged for it) and the implementation of the Google search appliance meant that MC had contacts within Google that could get things done.

I had the same, open ticket close ticket, nothing can be done response too. Fortunately I do have stats, but without the admin control of the analytics, I cannot link my adwords to analytics.

I guess MC is not a player so far as Google is concerned no matter what they spend with them.

DAG

Feb 13 2006, 12:28 PM

Does anybody know of any webstat software that will work with

Commerce. I need to track e-commerce transactions and keyword ROI.

Thanks,

DAG

Feb 14 2006, 12:11 PM

Ok, I got off the phone with Tech Support and they tell me that Google Analytics will work with

. I hope this is true.

BossTools

Feb 22 2006, 05:46 AM

What is the status of this situation? Why is it so difficult to get Google analytics working with

? Can someone from

please advise us, statistics are crucial to business!!

macrick

Feb 22 2006, 07:39 PM

QUOTE(BossTools @ Feb 22 2006, 05:47 AM) [snapback]103678[/snapback]

What is the status of this situation? Why is it so difficult to get Google analytics working with

? Can someone from

please advise us, statistics are crucial to business!!

Jim,

Couldn't agree more about statistics being crucial to your business. Google Analytics does work with

Commerce, we are using it with the code in our top of page html section. Look in this same forum for more instructions on how to get it running properly, you and I are not the only MC merchants using analytics. GA works, the only thing it is not tracking at the moment is Ecommerce Statistics such as revenue, which hopefully will get worked out soon.

Once you get the proper code in place, you do need to give it a day or two to gather statistics, if it doesn't gather statistics, you probably coded it wrong, and will have to adjust your code to match what is the proper code.

BossTools

Feb 26 2006, 11:05 AM

Can you post the exact code your are using in your top of HTML? We are getting tracking data from Analytics but it's nowhere near accurate.. IE: It shows 50 visits to our site for 02/25/2006.. When the actual visits is closer to 3000..

ebeadstore

Feb 26 2006, 05:12 PM

I am using this, i just put it 2 days back, it is traking the information but i am not sure how accurate it is.

CODE

ArcoJedi

Feb 26 2006, 06:11 PM

For clarification, the Google Analytics code should be added to the bottom of page editor and not the TOP. At first Google's instructions had it at the top of the page, but they changed at some point that a few folks (including me) missed and that is still being cleaned up.

BossTools

Feb 27 2006, 08:27 AM

To clarify.. I did change the code from bottom of page to top of page and now it is not collecting any data.. Yesterdays stats show zero across the board..

When I did have the code in the bottom of page it did receive stats but they were way off.. only showing 50 visits a day when we receive 2000+..

Why is that someone at

can't sort this out and help it's customer utilize a great free statistics tool? When we were being charged it was offered with full support, and now that's it free

wants nothing to do with it!! For a company that prides itself on quality customer service, they sure are turning their backs on this one.. shame!

macrick

Mar 1 2006, 06:29 PM

QUOTE(MonsterMod @ Feb 26 2006, 06:12 PM) [snapback]103908[/snapback]

For clarification, the Google Analytics code should be added to the bottom of page editor and not the TOP. At first Google's instructions had it at the top of the page, but they changed at some point that a few folks (including me) missed and that is still being cleaned up.

Had the code in the bottom of the page for a long time, yes it worked, but it would not count transactions. Got support through Google Analytics, to which the first problem that was pointed out to me was that the code could not work properly in the bottom of the page. So it was moved to the top of the page as per GA tech support.

Boss,

You can't gauge the success of moving your code from the bottom to the top if you only allow one day to pass without stats. Sometimes, it takes GA two days to report stats.

Would be great if

could get together with

and get this Analytics running. As stated earlier, the analysis of website statistics are crucial to the success of our website.

skipper

Mar 1 2006, 11:54 PM

Hello,

I'm happy to see that merchants realize the value of analytics, Google or otherwise. Statistics are extremely important in determining where you need to make improvements within your site to increase sales.

We have met with the Google team regarding the problems with our current Google Analytics integration, formerly Urchin 6 On Demand. As soon as they finish their updates, Google engineers will direct their attention to partners, including MonsterCommerce. We'll get the issues ironed out and you can expect to see improvements in this area within the next month or so.

Thank you

BossTools

Mar 2 2006, 09:44 PM

Thanks Jen. Please keep us posted as again, not having any accurate statistics for any period of time can be extremely detrimental to any online business..

skipper

Mar 3 2006, 12:09 AM

I understand completely. We also offer Urchin 5 statistics free with your e-commerce solution. While it is not nearly as robust as Google Analytics (formerly known as Urchin 6) it is certainly a helpful tool for growing your online business.

If you have any questions about Urchin 5, please feel free to contact our technical support department.

Thank you!

DAG

Mar 7 2006, 08:32 PM

OK, I have started initial testing with clicktracks. I am getting e-commerce stats. It works a little differently from GA. You need to tag your keywords in Google & Yahoo and the export them & import them into ClickTracks for complete ppc reports. I haven't tagged any keywords yet but I am getting basic reporting showing total $s and where they are coming from.

skipper

Mar 8 2006, 12:26 AM

I am waiting on Google response for analytics and I will post as soon as I have the information.

Thank you for the updates, DAG!

DAG

Mar 8 2006, 06:00 AM

Thanks for your update Skipper.

DAG

Mar 10 2006, 04:14 PM

Another Update

I have Google Analytics working but still not working with E-Commerce Stats.
I put the Tracking Code at the top of the "Top of Page" Editor. The UTM (e-commerce)tracking code is put on the payment processor editor.
I am able to get the total$ of the order but that is all. The fields for the Variables need to be filled in with the

's name for the variable. I just got off the phone with tech support and the only variable names they can offer is order total & order#.

Tech support says that other variables (category, product sku etc) don't have variable names, they are dynamically generated.

ClickTracks update: ClickTracks is working. besides all of the standard web tracking it is also showing me ROI on my PPC keywords and campaigns. This is the main thing I needed. I haven't had time to do in depth testing but ClickTracks so far looks very robust.
One thing I don't think it will do is show products sold. They said that they need access to server log files and that isn't going to happen with

. They have a 14 day free trial. This may be a good solution until MonsterCommerce & Google get things worked out.

Ptch3456

Mar 11 2006, 08:09 AM

I was on Urchin 6 before the Google take over... so I have always been getting transaction statistics. However, I cannot get the Google campaign information tracked. Since we have no way to link our AdWords account (because we don't have admin access to Analytics) I have chosen the "auto tag" feature. But.... it still does not track the CPC or ROI.

Am I correct in assuming that this is a known issue - or am I doing something wrong? I can't tell from the posts above if these are clients who were on the old Urchin, or Urchin 6 before the Google switch. I know there was a difference in how people were impacted.

And speaking of admin access..... will we ever be able to do this? We can't set up goals and such, so a lot of useful features are not available.

BossTools

Mar 17 2006, 10:35 PM

Jen,

What is the status of this situation?

kristen

Mar 20 2006, 05:06 AM

how long does it take to get accepted by google analytics?

BossTools

Mar 25 2006, 05:48 AM

Bump.. Can someone at

update on this situation. Good analytics are crucial.. Please reply and let us know where things are at with Google Anaytics..

DAG

Mar 25 2006, 03:49 PM

Another update on my Google Analytics. I have my own account and GA is partially working for me. I am getting ROI reports & transaction revenues but I am not able to get products sold reports.
The reporting I am getting is huge help.

BossTools

Mar 27 2006, 05:20 AM

My GA is only showing about 150 visits a day when we actually receive 2500+. Again, can someone at

give us an update as to HOW to make this program work with our stores??

dogbyteonline

Mar 27 2006, 09:57 AM

Jim,

I have opened up a support ticket to further discuss this.

Thanks

macrick

Apr 30 2006, 09:07 PM

QUOTE(BossTools @ Mar 25 2006, 06:49 AM) [snapback]105668[/snapback]

Bump.. Can someone at

update on this situation. Good analytics are crucial.. Please reply and let us know where things are at with Google Anaytics..

Jim I guess you still have not gotten an answer. It was nearly two months ago that skipper made the reply that as soon as google got there stuff together they could turn their focus to helping partners such as

. She predicted a month.

Now its May, Any word on this missing ability that we all need? Anyone?

appareloverstock

May 19 2006, 07:26 AM

QUOTE(macrick @ Apr 30 2006, 11:08 PM) [snapback]108100[/snapback]

QUOTE(BossTools @ Mar 25 2006, 06:49 AM) [snapback]105668[/snapback]

Bump.. Can someone at

update on this situation. Good analytics are crucial.. Please reply and let us know where things are at with Google Anaytics..

Jim I guess you still have not gotten an answer. It was nearly two months ago that skipper made the reply that as soon as google got there stuff together they could turn their focus to helping partners such as

. She predicted a month.

Now its May, Any word on this missing ability that we all need? Anyone?

http://forums.monstersmallbusiness.com/ind...showtopic=14608

that might be what you're looking for

macrick

May 19 2006, 11:40 AM

QUOTE(appareloverstock @ May 19 2006, 08:27 AM) [snapback]109154[/snapback]

QUOTE(macrick @ Apr 30 2006, 11:08 PM) [snapback]108100[/snapback]

QUOTE(BossTools @ Mar 25 2006, 06:49 AM) [snapback]105668[/snapback]

Bump.. Can someone at

update on this situation. Good analytics are crucial.. Please reply and let us know where things are at with Google Anaytics..

Jim I guess you still have not gotten an answer. It was nearly two months ago that skipper made the reply that as soon as google got there stuff together they could turn their focus to helping partners such as

. She predicted a month.

Now its May, Any word on this missing ability that we all need? Anyone?

http://forums.monstersmallbusiness.com/ind...showtopic=14608

that might be what you're looking for

Thanks,

I did spot that post in the other thread a while back, put the code in, sometimes we get the transactions, sometimes we do not. While I wish it would work all the time, what I was really after in this thread was a response from Skipper who had made a prediction of a month more than two months ago.

This area still remains a low priority from MC according to how long all of us merchants have been waiting on this ability out of GA. If any one at

knows anything about GA working properly in the ecommerce area please respond. Skipper we need your help in getting this resolved

casualluxury

May 23 2006, 02:10 PM

How am I am to decipher via urchin what stats are me actually in my website and my site actually getting hits?

Rhonda

May 26 2006, 08:20 AM

QUOTE(BossTools @ Feb 27 2006, 09:28 AM) [snapback]103921[/snapback]

To clarify.. I did change the code from bottom of page to top of page and now it is not collecting any data.. Yesterdays stats show zero across the board..

When I did have the code in the bottom of page it did receive stats but they were way off.. only showing 50 visits a day when we receive 2000+..

Why is that someone at

can't sort this out and help it's customer utilize a great free statistics tool? When we were being charged it was offered with full support, and now that's it free

wants nothing to do with it!! For a company that prides itself on quality customer service, they sure are turning their backs on this one.. shame!

I am also frustrated with the support for Google Analytics. I just implemented it and love the statics I'm currently getting but what I really want to see is the ecommerce conversion revenue data.

I implemented Google Analytics when I saw this page on

s site talking about it's integration with

Stores: http://www.monstercommerce.com/mcm-google-analytics.asp

When I saw that link, I assumed that meant we had full access to the data we needed to integrate with Google Analytics. But we don't. I was just told that we don't have access to all the order data element fields we need. We only have ORDERNUMBER and TOTAL. Below are the other fields we need:

Product ID = ??????????
Product Name = ??????????
Product Price = ??????????
Qnty of Product Ordered = ??????????
Shipping Cost = ??????????
Tax = ??????????
Shipping City = ??????????
Shipping State = ??????????
Shipping Country = ??????????

macrick

May 26 2006, 08:56 AM

QUOTE(Rhonda @ May 26 2006, 09:21 AM) [snapback]109458[/snapback]

QUOTE(BossTools @ Feb 27 2006, 09:28 AM) [snapback]103921[/snapback]

To clarify.. I did change the code from bottom of page to top of page and now it is not collecting any data.. Yesterdays stats show zero across the board..

When I did have the code in the bottom of page it did receive stats but they were way off.. only showing 50 visits a day when we receive 2000+..

Why is that someone at

can't sort this out and help it's customer utilize a great free statistics tool? When we were being charged it was offered with full support, and now that's it free

wants nothing to do with it!! For a company that prides itself on quality customer service, they sure are turning their backs on this one.. shame!

I am also frustrated with the support for Google Analytics. I just implemented it and love the statics I'm currently getting but what I really want to see is the ecommerce conversion revenue data.

I implemented Google Analytics when I saw this page on

s site talking about it's integration with

Stores: http://www.monstercommerce.com/mcm-google-analytics.asp

When I saw that link, I assumed that meant we had full access to the data we needed to integrate with Google Analytics. But we don't. I was just told that we don't have access to all the order data element fields we need. We only have ORDERNUMBER and TOTAL. Below are the other fields we need:

Product ID = ??????????
Product Name = ??????????
Product Price = ??????????
Qnty of Product Ordered = ??????????
Shipping Cost = ??????????
Tax = ??????????
Shipping City = ??????????
Shipping State = ??????????
Shipping Country = ??????????

I totally agree with you. I have been ticked off about this for 6 months. Try having a program that you pay for that works with your site for years. Switch your cart to a new cart provider that offers you this ability for a monthly fee. To which you decide to purchase later, since you are allready paying more and have plenty of other work to do on your site in migrating, decide a week into the migration to go ahead and sign up for the monthly service, then be told that they can not sell it to you because Google Analytics is now free, that they can not give it to you, because they are allready giving you Urchin 5 (which is 4 years old), and that the only thing you can do is sign up for a Google Analytics account with Google which google is telling people that they can't handle the load so you get put on a list to be able to be given the opportunity at a later date.

Meanwhile, Christmas/Holiday season is happening, you get no eccomerce reports of any, Google isn't budging a bit. Then finally in middle of January, google says okay you can have the opportunity. You get it hooked up only to find and discover that you can't do what it says it does.

says that Google isn't providing them with the tools to fix it, Google says

and others have the tools, mean while no one will do anything about it, since it is "free" and no one makes $$. I wish

would of took my $40 a month, months ago, to give us this info. I realize that they stopped taking the $40/mo a while back, but don't you think $40 x 6 = $240 would of been worth it to get this type of info?

I hear ya. It sucks, Yeah that link to

s site proclaiming to be fully integrated is very misleading. We do every thing we can on our site not to trick or mislead the customer. If you got $$ in your transactions consider yourself fortunate. If you or anyone else for that matter, can get more out of GA with

. Please post it here. SOON!

Montser & Google

skipper

May 26 2006, 11:15 AM

Hello,

Right now there are inconsistencies with the way that analytics are displayed for clients pre and post the Urchin 6 upgrade to Google Analytics. These inconsistencies are caused by code changes out of

's control. I have met and spoken with the Google Analytics team on numerous occasions to relay our need for technical assistance to remedy inconsistencies, port profiles to new accounts and obtain coupons for hundreds of new accounts signing up with MC on a weekly basis. All three of these items are under review and Google will help as soon as they have the resources to do so.

I understand your confusion and frustration. It is absolutely founded and I wish that I could do something to expedite the progress. I know that the Google team cares very much, as we do, and I look forward to improvements. I do not know what the timeframe for these improvements will be but I can tell you that I am likely the most annoying person to the Google Analytics staff and will continue my persistence to see those improvements until they are made. If they are not made, we will need to find different solutions (also in research phase).

I'm sorry I cannot give you more information at this time.

macrick

May 26 2006, 03:03 PM

QUOTE(skipper @ May 26 2006, 12:16 PM) [snapback]109482[/snapback]

Hello,

Right now there are inconsistencies with the way that analytics are displayed for clients pre and post the Urchin 6 upgrade to Google Analytics. These inconsistencies are caused by code changes out of

's control. I have met and spoken with the Google Analytics team on numerous occasions to relay our need for technical assistance to remedy inconsistencies, port profiles to new accounts and obtain coupons for hundreds of new accounts signing up with MC on a weekly basis. All three of these items are under review and Google will help as soon as they have the resources to do so.

I understand your confusion and frustration. It is absolutely founded and I wish that I could do something to expedite the progress. I know that the Google team cares very much, as we do, and I look forward to improvements. I do not know what the timeframe for these improvements will be but I can tell you that I am likely the most annoying person to the Google Analytics staff and will continue my persistence to see those improvements until they are made. If they are not made, we will need to find different solutions (also in research phase).

I'm sorry I cannot give you more information at this time.

Jen,

Thanks for the comment, its been a month or so since we heard from ya. Hope you have been hiding at Google!

DAG

May 26 2006, 06:25 PM

I've also been waiting but I don't think I can wait anymore. I will be making some important decisions next week on whether I stay with

.

Jerry@Xooni

Jul 12 2006, 05:45 PM

The issue as I see it is that MonsterCommerce is not providing line-item level transactional data to the confirmation page. We get overall total and order id, which is a good start, but is not a 'fully integrated' solution with Google Analytics. It would be great if MonsterCommerce provided an array of line items for the order which we could then loop through using javascript or something to create the 'missing pieces' of our full set of transactional data. This would allow for greatly enhanced reporting capability, including the tracking of product-specific metrics, which I think is key.

If anyone is aware of a way to get line-item transactional data to the confirmation page, please let us know.

macrick

Jul 12 2006, 06:30 PM

QUOTE(Jerry@Xooni @ Jul 12 2006, 06:46 PM) [snapback]111688[/snapback]

The issue as I see it is that MonsterCommerce is not providing line-item level transactional data to the confirmation page. We get overall total and order id, which is a good start, but is not a 'fully integrated' solution with Google Analytics. It would be great if MonsterCommerce provided an array of line items for the order which we could then loop through using javascript or something to create the 'missing pieces' of our full set of transactional data. This would allow for greatly enhanced reporting capability, including the tracking of product-specific metrics, which I think is key.

If anyone is aware of a way to get line-item transactional data to the confirmation page, please let us know.

Do you get a transaction every time you have an order? I notice that we get about 1 out of 8 orders on our site in GA with MC.

As Seen On TV

Jul 15 2006, 08:06 AM

I used it but then I started to receive complaints from customer that my site is not secured. Any Ideas?
As Seen On TV
Infomercial Products

Wordman

Jul 18 2006, 10:48 AM

Gotta get this working correctly. Finally after numerous closes and reopening of an earlier ticket, the old urchin 6 (turned analytics) code was removed from my site. POOF! I now have the data showing up in an Analiytics acount I can control. YEAH! However no transaction data showing yet.

I am hoping someone can point out what I may have done wrong in the coding to prevent ecommerce transactions from being captured.

At the HTML bottom of the page I have

CODE

In the Checkout/Online payment manager/Oder confirmation message
I have

CODE

What am I doing wrong?

Wordman

Jul 19 2006, 09:59 AM

Looking at the code I posted I thought the brackets around the ORDER NUMBER and TOTAL could be the problem. I removed them and my code now looks like this

CODE

I made this change at the end of day yesterday and as of yet do not show any transaction data being recorded. Someone using MC must have already figured out how to make this work. If so, I would really appreciate insight into what is wrong with my code.

macrick

Jul 19 2006, 10:53 AM

QUOTE(Wordman @ Jul 19 2006, 11:00 AM) [snapback]112083[/snapback]

Looking at the code I posted I thought the brackets around the ORDER NUMBER and TOTAL could be the problem. I removed them and my code now looks like this

CODE

I made this change at the end of day yesterday and as of yet do not show any transaction data being recorded. Someone using MC must have already figured out how to make this work. If so, I would really appreciate insight into what is wrong with my code.

The code you have looks right to me. GA and

commerce transactions work a quarter of the time. So be careful in messing with the code. You may need to have a day or two go by before it will show a transaction.