Is there somewhere at Authorize.net or in v4.0 manager section to turn make a error message comeback to the user telling them why thier card did not work.

I have had several users try 3 to 4 times to submit an order and failed. All was wrong was the billing addresss was wrong.

Is there some way that an error message can be sent back to the page letting them know what is wrong and what they have to do to get the payment to work?

I forwarded this to Jen and Josh for review. They will respond shortly.

Actually its kind of weird you mention this. I have one of the developers working on this actually

I will let you know when its complete and when it will be rolled out to all sites.

Thanks

Morning! Payment Gateway responses are currently in the works. Josh can provide more detailed and timeline information but it is a feature that we have always wanted to include within our software.



Jen | 10.30.2003

I forgot to mention everytime they try it issues them a new order number as well.

I am also seeing customers unable to understand the cvc number. I have had several call me because there is no explaination on the page. We need a pop up window to explain what it is.

Yeah, I noticed that as well. Does it need to give a new order number every time someone has a CC failure? Or is this just an oversight that you guys can fix?

Checking with Jen and Josh on that one... they will respond in a few minutes.

Hi! We're looking into the Order Number issue...The CVV2 code explanation will be included in a patch as soon as we can.

Order numbers will always increment by one every time someone trys to make an order...Payment Failure responses for Authorize.net, Bank of America, VeriSign, and SkipJack are included in tonight's patch.

Cvv2 Images will be in Thursdays Patch.

tonights patch was another HUGE Patch, hope everyone likes it!

Wasn't able to squeeze that image in this time.
But it will be there for Thursdays patch.

Hang in there gang!!

Bitter,

What time do you apply the patch??

Jim

Patch was pushed to the server admins at 4 o'clock central... and the patch was pushed out at 7 o'clock central time.

I already noticed some of the changes on my site. Thanks Cap!

I love this! Anyone else having fun?

We are all having fun......... I do want to say that we have a great group of people in here.......

Any way to have the explaination for the CVV2 on the other side of the enty box. (On Back Of Card)

As it is now it is all bunched up before the box and takes up two lines instead of one.

I have forwarded your post to the dev team... but can you clarify slightly. I am not sure exactly what you mean.

Here is what I mean.




not like this

That's what I needed to know... you're the man. We'll get on this.

Thanks Ryan. It's the little things that make the difference.

Agreed.

Hi! You should see the email I sent to Bittersweet just yesterday...pretty much mimics exactly what you had suggested, Birdman. From a functionality perspective, it works well but from a design perspective, it drives me nuts!

We will get this done in Thursday's patch as well. Thank you!!

What about the original question? We get people almost every few days who get the standard 'there was an error processing your order" message and all it is that they didn't enter the correct billing address.

We need to be able to modify the rejection message sent back, even if it is generic but more descriptive. Is there anything in the works here or could it be changed to say" there was an error processing your order, please check to make sure you entered the correct credit card number and that your billing address matches that of your credit card"

Thoughts?

Hi! There is definately something in the works here but since it is a New Feature, it will take lower priority than bug fixes and 3.x feature updates within version 4.0.

In the future, will either translate the response codes into user-friendly text, allow MC storeowners to enter their own text for each response code or offer a mixture of both.

Let me know what you think!!

Andy is suppose to be posting some info for us.. I am have to get on Andy...lol

We are using Authorize.net - I spoke with them first to see if it was on their end and they said that they just pass a decline code back to the shopping cart provider, who then returns an error message.

I realize that making a free form text action in the admin area is probably a lower priority than some of the other stuff you all are working on, which is why I thought maybe you could just expand on the general message that is there now to hold us over.....