Here I am again waiting for my store to get back to normal like it was before the bloated update that slowed down the servers.

My site is running like a jalopy. Normal then slow, slow then dead...

I thought it was all going to be taken care of by today. Still my site often takes over a minute to load and sometimes I get the white screen because of timeout.

I didn't know this until a customer called and complained. He refused to place his order over the phone so I told him that unfortunately it's out of my control. I don't know what to do.

It's uncharacteristic of my company to not be able to efficiently service the customer. I also am not used to worrying about my site so much. I used to be able to tend to other matters while orders were coming in.

The performance issues do remain, and they are severe. As near as I can tell, we are still lucky to get only about 30-40% productivity this morning. In our case, our new site was to go live this week- a milestone we will likely miss if this problem isn't resolved quickly.

Quality communication from MC would go a long way toward helping us deal with these issues in our own companies.

Regards,
...Bill

Welcome wabrou!

Submit a ticket identifying your forum name so that your group can be changed to 'verified store' and then you'll be able to access the merchant forums and send/receive PMs.

Updated information on the server performance upgrades has been posted here -
http://forums.monstersmallbusiness.com/ind...t=0&#entry92976

This was last updated as of 9:06 this morning. Did you need more information than this? Post a question in that thread.

From what I am looking at, tabasco-addict, it would appear that your site has still to receive this update. The reason behind the delay was outside of our control, as well as our hosting provider Rackspace.