This morning, we began to get this "Welcome Back ______" pop up, which looks like this:



I vaguely remember that there is an option somewhere in the Admin panel to turn this on and off. We cannot find the "switch" for stopping it.

We did not turn this on. We suspect that it got switched on during the upgrade to 4.2 last night (just a guess).

Anyway, does anyone know how to make this go away?

(I called tech support, but they seemed to think I was talking about one of the html call functions for welcoming someone back to the site. Is is not on the site, as you can see. It is a pop up.)

Robert,

I'm not familiar with any feature of the MC software that does this. Perhaps an options once the customer is finished logging in? What are the steps that you used to get this message? I did not see this message on your home page just now, but perhaps there is a step I am missing. Thanks!

James-

It seems like this is a new change in the 4.2 release... it showed up as soon as we were on the beta, but only appears if you had previously logged in on the site (after creating an account during checkout.) I haven't seen any way to turn this popup off.

Jared

Yeah, it's pretty odd.

I tried searching your JavaScript files for it and found nothing. It would contain "alert" in the code somewhere. Since it doesn't, I am guess that it's a function that is written into the software somewhere and hopefully has a setting somewhere within the admin panel.

I'm guessing that deleting your cookies would do it temporarily, but that would probably also clear out other things, which I'm not sure you want to clear.

The actual code that is causing the box shows up at the end of the page (in fact, after the closing body tag - which may not be the best thing either.) It looks like:

var strMessage = 'Welcome Back, Jared';
strMessage = convertEncodesToSymbols(strMessage);

alert(strMessage);

- shouldn't this NOT be after the closing body tag?

Jared

I wouldn't know how to do this with Java Script. It has to be accessing the customer base or a cookie to know what first name to plug in.

I can live with it, but I'd rather not.

Jared, are you saying that your site does this, too? (Yes, you have to have logged in and click "remember me" for it to pop up.)

I don't see it on Robert's site. Am I missing something?

EDIT: Ok, I get it now. LOL! Just read this:
I haven't done that on your site, so that's why I don't see it.

It also appears that you have to be using I.E. for the pop up to appear.

, are you going to comment?

What’s the problem people? Don't you know everyone loves popups? They are all the rage nowadays.

"our extensive research shows that 15 out 25 people love popups"

Now if we just send spam our customer’s everyday and find way to install spyware on their computers we'll be all set. Should round things out nicely.

Good morning,

I am talking with our QA team about this feature and will be posting some more information on this very soon. Thank you.

Actually, Saxon, I could imagine some merchants wanting this option. Others may be annoyed by it. It's a matter of personal preference. I'm just looking for the "off" button. Others might want it turned on.

If I were selling country crafts or something like that, I might use it to create a homey feel to the site. Most of our customers are professional jewelry makers, buying silver or gold for high-end designs. I am guessing they'd rather not see it.

Anyone, I am not complaining about the feature. I'm just asking about the switch for making it optional.

James, thanks for investigating.

Hi,

Any news on how we can manually disable this feature? I called MonsterCommerce and they said there is no way of turning it off in the admin panel. I'd really like to remove the pop-up. It's slightly annoying.

Support on the phone was very vague and only recommended adding a 'log-off' button so that the customer can log out and not see the pop-up.

The only way to currently turn this off is to move to a static home page. (Yes - that may be way overkill, but - I'm giving you the only solution available right now.) You can read more about static home pages here:

http://forums.monstersmallbusiness.com/ind...showtopic=12405

and

http://forums.monstersmallbusiness.com/ind...showtopic=12376

Jared