I know I'm not the only one having problems with Urchin 6 lately. Sometimes I can't log in, and when I can, the stats are not there.

10 minutes later it is fine.... 10 minutes after that, it's down again.

I know doesn't control Urchin - but it would be nice if someone at would light a fire under someone to get things back to normal again. I'm sure they are paying a pretty penny for it.

Why is it that technology companies find it acceptable to keep their customers in the dark by pulling the plug or otherwise being innacessible as they please?

They could at least send out an email apologizing for the inconvenience and explain what is going on. I find anything less to be extremely unprofessional. I guess Google put their elementary students in charge of Urchin 6.