My site is YET AGAIN DOWN, TICKETING SYSTEM IS DOWN!

When i goto vip.monstercommerce, the pagelayout is showing as a custom template we get to use with our stores.

sort this out PLEASE

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This is actually becoming comical!

My site is down too.

Count us in - cannot login to admin side - cannot get into ticketing

Basket your site & Admin both appear to be up

Hello,

I apologize for any inconvenience you maybe experiencing. Our system administrators are currently working on the issue and we should have it resolved soon.

Just an Update for you all:

______________

Hello,

Currently, there is scheduled server maintenence being performed. It should be completed shortly and your site functioning as normal.

If you have any further questions, please feel free to contact me.

Thank you for using MonsterCommerce!!!

Jennifer


-----------------------
Nice to be told about any server maintenence that will effect your site isnt it, how long does it take to write an email?


Anyway keeping fingers crossed it will be up again soon

Thanks Jennifer for your help

Same here, our site is down too!

Hmmm.. our site is functioning fine... I just can't log in.

Our site is up, but we can not login to the admin panel. I've been checking other posts. If this is an update, why so long?

Hec if I would of known there was a update today I would of slept in...I come in on sundays to do major product and site updates and I cant get into the admin panel, So iv been walking around my warehouse with a dang broom in my hand to pass time....The way its lookin im going to have the cleanest warehouse in Arizona....The MC news said there was supposed be an update starting the 18th.. hmmmmwhat calender is MC on mine says the 17th....Sure would have been nice to been informed of this!!!!

Oh well back to the floors, Geeezzzzz Grunt work how fun.

Our store is fine also but we can not log into the admin

My site is still down. Scheduled maintenance??? I didn't know anything was broke until MC went and broke a bunch of perfectly working stores. Losing money, customers and ad dollars right now...

Can't log into admin on either of my stores.

Almost as irritating is fact that gremlins continue to invade my stores: I became aware of today's problems when a customer in Hawaii notified me that my site won't quote him shipping. This is twice this has happened (site won't ship internationally).

First time it happened I went in and, lo and behold, the "will ship internationally" box in Shipping Manager was unchecked! WTF??? Stuff inside the admin panel changes without me touching it.

Both of my sites admin panels are down too! Of course, I don't have the ticketing URL saved so I am having trouble reporting it. Sunday is a big day for me too and if I can't get into the admin to pack some orders my Monday will be a nightmare.

My site is now up... but can't log into admin yet. At least we are making progress!

I have posted a message here and will continue to keep everyone updated within that thread.

Thank you

I wish MC had a test server that they could try out the patches on before they subject the innocent customer to it.

Don't they usually try new things on rats before giving them to humans to see if they're safe?

That happens to me on occasion, too. It's a bit scary.

I find myself checking the site constantly because I never know when funky things will happen.

Hello Everyone,

Again I deeply apologize for any issues you are experiencing.

Are admins are working diligently to get this fixed.

Jen has posted and information forum post discussing exactly what the issue are.

Jen's Post

Thank you again for your patience.

Our admin login is down too. Also, to make matters worse, the site checkout is down. We tried to process several orders through the front end and none of them are going through. We haven't had any new orders since 3:00 EST. You may want to try to place a few orders on your own site to see if they are going through. I called Support and they say they are aware of the problem.

The url for opening a support ticket is http://tickets.monstercommerce.com

I can't get the Jen Heil's posts as the links above go nowhere for me. Anyone else been able to read those posts?

We're losing orders now and money. If anyone knows how we can get in to the admin panel to change the order processing over to Custom please let us know. Any ideas on how to recoup the lost orders?

should make sure updates and maitenance are not be affecting subscribers before they do it live. Why do i want to pay for a service that is not reliable???????? How to you apologize to a store owner that might have lost $1,000's.


If this was a brink and mortar store i wouldnt pay the days rent. Its like the landlord changing the lock on my door without me knowing it.

should credit everyones acct for the lost day. Its the least they can do.

It just seems that it happens at the absolute worst time. I don't know about anyone else but I have a lot of shoppers early sunday morning.

11:30 - We're in to the admin panel now and orders are being processed. Good luck to you!

caroline -

My post is in a Merchants Only section. If anyone cannot see this post, please PM me your forum name and domain name so that you can be a Verified Store Owner within these forums and view all posts. The normal procedure is to file a ticket request for this but I will do whatever I can to help during this emergency.

All -
Storefronts have not been down, save for the normal maintenance period in which Microsoft patches were run on your server. The "View Shopping Carts" feature will catch and log any uncompleted checkouts so that you have a means to contact your customers and finish the ordering process. The largest issue in this circumstance was the inability to log into the admin panel. This has been resolved throughout the majority of our network. Only one box is left and it is being rebooted by RackSpace as we speak.

Thank you

"Quoting"

Get er Done!!

Raz, I think we're on the same server because I'm still down.

BTW, I'm getting a fishtank soon- ya think I should check you out?? I went to the evil Walmart yesterday and I think about 60% of the fish were dead...(not that i'd buy them there anyways).

Cheers

rungreen -

I just did a successful test order through your site and verified it within the "View Shopping Carts" feature within the admin panel. Cart #49586.

Your site appears to be up and working fine - can you tell me what you are seeing otherwise? You are not on the server that is currently down...please let me know and we'll get this resolved!

We are ok now. We seemed to have been down from about 3:00am to 11:30. As far as we can tell all is working fine now. We have closed all tickets. Thank you very much for your help in resolving this problem.

SaxonGifts.com is down too. Been down all day and possibly yesterday too.

I had to find out the hard way and THERE WAS NO COMMUNICATION FROM EVEN THOUGH THEY KNEW IT WAS DOWN FOR 16 HOURS!!!

I called support they were no help. All they could say is that there is a known problem and they don't know when it will be fixed. That was far from reassuring!

THIS IS UNACCECPTIBLE!!!!!

HOW MUCH DOWN TIME WILL ALLOW? THE STABILITY FOR THIS SITE WAS BEEN TERRIBLE ALL YEAR.

Skipper,

The site is fine, but the admin panel is down!!!

I tried to click on the message that was said to be posted to keep us updated. I got this instead:

Board Message
Sorry, an error occurred. If you are unsure on how to use a feature, or don't know why you got this error message, try looking through the help files for more information.

The error returned was:
Sorry, but you do not have permission to use this feature. If you are not logged in, you may do so using the form below if available.

,

My admin panel is down again. I can't call tech at this time.

Now if it's down first thing on a Monday morning, tech is gonna feel like a big green and yellow tractor is rolling over them!!

Hello,

I apologize for any issue you maybe having with your site, however, I was able to browse to your site and login to your admin panel successfully.

Are you still having an issue?

Thanks