We strive to maintain the community forum as a credible resource for online merchants with a relaxed and welcoming atmosphere. This guide explains how we work to accomplish this goal, by explaining the rules/regulations of the MC Forums.
The Golden Rules
This forum is made publicly available for the community in order to provide a valuable resource for MonsterCommerce enthusiasts
located all over the world. In order to keep this forum a valuable resource, we require all forum members to abide by the rules.
Violation of any of these rules will result in consequences determined on a case-by-case basis.
Profanity and discriminatory remarks are not tolerated.
Inflammatory remarks, intended to hurt or offend a member and/or moderator, are not tolerated.
Spamming, public or private, will result in a user ban.
Pornography, warez and illegal content may not be linked from this forum.
Signatures must be limited to two lines. Failing to comply with these guidelines will result in the removal of the signature.
Postings must be placed in the appropriate forum channel and contain a descriptive subject line. Postings placed in inappropriate forum channels will be considered off-topic and either moved or deleted. Nondescriptive titles and descriptions will be renamed.
Linked and locked topics are pruned regularly. If you have a question about where a topic resides, please PM a Moderator before starting a new topic asking where it went or posting a duplicate thread of the original topic. Moderators are happy to provide a link to thread locations as well as explain the reasoning behind why a thread is locked and/or removed.
If you are linking to external content, you should link directly to that content. It is unacceptable to use link-thru systems to mask the originating URL.
Cross-posting (posting the same content in multiple channels) is not tolerated. All duplicate posts will be deleted.
Post bumping is not permitted.
Sensitive topics such as account information and security issues are not to be discussed in the forum. Topics that could compromise sensitive information or serve to potentially harm MonsterCommerce and/or MonsterCommerce Merchants will be deleted.
If a thread is deleted by a moderator and the offending user attempts to re-post a similar thread, it is possible that the user will lose member privileges.
The forum is not an acceptable channel to report software bugs. If you find a reproducible bug in your storefront, please submit a bug report from your admin panel.
User profiles, including signatures with inappropriate content, will be modified without notification.
Abusive behavior of any kind will not be tolerated and may result in the ban of the involved accounts. If you have experienced abusive behavior from a community member, please inform a Forum Moderator .
If you feel a forum moderator is abusing forum rules or behaving unethically, please contact
Captain via PM.
Official MonsterCommerce support is not offered through the forums and should not be used to flag MC team members. If you require official support from a MonsterCommerce team member, please call technical support 24/7 at 800-353-6582 or submit an trouble ticket. You have two ways to get to the ticketing system:
Through your admin panel.
The forum is not the proper channel to report emergency issues such as sites down. For emergency issues always call support directly 800-353-6582 or file a ticket with the term Site Down in the subject line. For more technical documentation please visit our knowledgebase, located at
Thank you for visiting MonsterCommerce Forums. We hope you enjoy your stay.
If you have any questions or suggestions relating to these rules, please contact the forum moderator team or the project team members.